I’ve used up the 1000 free minutes provided monthly, but my account has a $60 balance. After reaching the limit, the system is now asking me to contact the sales team and my assistants have stopped working. Why can’t I continue using the service with my existing paid balance? Please help urgently.

Based on the information I've found, there could be several reasons why your assistants stopped working despite having an account balance. Some users have experienced similar issues with account balance recognition. Have you attempted to manually purchase additional credits through your dashboard after the free minutes were used up? According to Vapi's documentation, you may need to explicitly purchase additional credits even if you have an existing balance. Sources: - [Vapi Billing FAQ](https://docs.vapi.ai/billing/billing-faq) - [Vapi Billing Limits](https://docs.vapi.ai/billing/billing-limits) - [Discord Balance Issue](https://discord.com/channels/1211482211119796234/1336467285598142556)

It's because free tier accounts hit a hard cap and require an upgrade or sales approval to continue usage, Email sahil@vapi.ai

@Samet Şimşek how long did upgrade take? We are having the smae issue.

Vapi changed my account to pay for go. But i understand we lost advantage for monthly 1000 minute free.

Yes your correct, do you have more questions related to it.