When I log into my account it just is stuck on the loading screen, my email is infinityskyai@gmail.com I tried logging into another account and it worked... I also tried clearing cookies, cache, trying different browsers etc https://cdn.discordapp.com/attachments/1364459190055338050/1364459190323777607/Screenshot_2025-04-23_at_11.33.22_AM.png?ex=6809bf25&is=68086da5&hm=b6f7531f06573668973e1747b76e2519fdb32688e945a10c62911d5e19f8a58e&

Since you can log into other accounts but not your primary one, this appears to be an account-specific issue. Please contact Vapi support directly at support@vapi.ai with the following information: 1. Your email address (infinityskyai@gmail.com) 2. Description of the issue (stuck on loading screen) 3. Steps you've already tried 4. Screenshot of the loading screen According to multiple sources, the support team typically responds within 24 hours. Sources: - [Discord message about contacting support](https://discord.com/channels/1211482211119796234/1333747605628391434) - [Discord message about support response time](https://discord.com/channels/1211482211119796234/1336565895266435135) - [Discord message about account-specific login issues](https://discord.com/channels/1211482211119796234/1344625092050817098)

When we deploy updates, Cloudflare gets in the way serving old cached files. Hard reloading should fix the issue.

I have the same issue, I can't get out of the loading screen. Is this solved?

@Cristian Avila please create a new ticket and we will investigate.

i am the same issue

@shaubie responded to you in the other ticket so I am closing this one