Since you can log into other accounts but not your primary one, this appears to be an account-specific issue. Please contact Vapi support directly at support@vapi.ai with the following information:
1. Your email address (infinityskyai@gmail.com)
2. Description of the issue (stuck on loading screen)
3. Steps you've already tried
4. Screenshot of the loading screen
According to multiple sources, the support team typically responds within 24 hours.
Sources:
- [Discord message about contacting support](https://discord.com/channels/1211482211119796234/1333747605628391434)
- [Discord message about support response time](https://discord.com/channels/1211482211119796234/1336565895266435135)
- [Discord message about account-specific login issues](https://discord.com/channels/1211482211119796234/1344625092050817098)
s
Shubham Bajaj
04/24/2025, 12:47 PM
When we deploy updates, Cloudflare gets in the way serving old cached files. Hard reloading should fix the issue.