Why is my call length maxed out at only 60 seconds!? https://cdn.discordapp.com/attachments/1365149358068076675/1365149358282117170/Screen_Shot_2025-04-24_at_10.14.04_PM.png?ex=680c41ea&is=680af06a&hm=6d01978482ba3428d28b9e100664addf47e5e829ff9ecb7d4e9110e2a0f41fad&

Your calls are ending at 60 seconds because your Maximum Duration setting is currently set to 60 seconds. To allow for longer calls: 1. Navigate to your Call Timeout Settings 2. Locate the Maximum Duration setting 3. Adjust the slider or input field to your desired call length (up to 43200 seconds/12 hours) This setting controls the maximum allowed duration for any call before it's automatically terminated.

It's different all over the place....

I second this. When creating new assistants I am stuck at 60 seconds maximum call length. I cannot have it go higher then that. Slience Timeout is also capped.

Same here.

I'll report this. Can you send in your account emails and org_ids?

I filled a bug report here as well: https://vapi.canny.io/bug-reports/p/maximum-duration-cannot-be-set-higher-then-60-seconds-for-new-assistants

Same problem occurred with me too.Just got scolded for that, So please fix this as soon as possible.

Can you try to use API?

@Sahil @Shubham Bajaj No. Don't tell people their only option is API! The average person that uses Vapi are not API centric. Even regular users are experiencing the same thing. It's a bug! Please fix it!

@Elastic did you have any bots setup with a longer call duration length? If you duplicate it carries over max duration for the other bot.

@User Yes. I did have others setup. And yes, I did duplicate a few bots/assistants. However, none of them were set at 60 seconds...mostly for 4+ minutes due to the nature of the assistants.

I also tried to create a blank assistant and it gave me maximum duration of 1800 seconds.

Same here.

But those are the options for now. You just need to create a new one and redo the setup

We will have it fixed

No. Those were never the options. I had mines set for way longer. Up to 7 minutes at some point.

Asked the team to fix it.

@Sahil thanks

@Elastic I meant what you can do for now until it is fixed.

Emailed people to let them know, because removing or deleting the bot/assistant is not an option for me.

1800 seconds is 30 minutes. So a new bot and configuring it again so you can get your clients up and running. Eventually yes bug needs to be fixed.

it says 1800, but it's actually 60 seconds.

I can show you how to do it on a call via API if that helps.

Any updates on this?

For now, if you could send me the assistant_id, I can do it for you

Hello. As this issue been fixed?

@Arvind is working on it.

Hi @Sahil The My VAPI assistant's capped at 60 seconds and we're having calls getting messed up Pls help Is this something that'll be fixed across the board or should I give you all the accounts IDs?

Send me the list, will add it.

Hello guys, I think they fixed it. It's working for me. I was able to set limit beyond 60 sec