Couldn't get Vapi invitation
# support
n
Hi there, someone invited me to vapi and couldn't see it in my gmail I tried to make send out invitations my self but it isn't working.
v
To send Vapi invitations successfully, go to your [organization users page](https://dashboard.vapi.ai/org/users), enter the recipient's email address, click the '+' button, select either "Editor" or "Admin" role, and click "Invite". If you're still having issues, check that you're using the correct email address and consider contacting Vapi support at support@vapi.ai for assistance. Source: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/22)
l
@nightcrawler had the same thing happen. I tried doing [youremail]+vapi@gmail.com Vapi will treat it as a new email address. Vapi seems like can't send a new invite email to the same email again and if original expires your out of luck.
n
Oh, Wow What do i do, i have a client waiting @Letter
v
Hey there, Let's get that invite issue sorted out. First, double-check that the invite email didn't land in your Spam or Promotions folder. If you're sending out invites yourself, make sure you're on your org users page, add emails, select roles, and hit 'Invite'. If it’s still not working, trying another browser or clearing cache might help. Let me know how it goes or if you’re still having trouble.
l
Like my email is ali@nocodehero.io. If you write like ali+vapi@nocodehero.io, Vapi will treat like a new email but gmail will route to your inbox. You can test it out to see what issue is exactly.
n
@Mason I logged in using incognito, looked in spams and promotions folder and there is nothing
Thank you guys i got it
As it turns out didn't get an invite through email, but it was in my account automatically.
f
I have sent 2 different invitations to 2 different emails for my client and the emails are not going through.
v
Can you create a new support ticket? Followed by share all the emails and everything so that we can check.
f
How do I make a support ticket?
Do you mean a post in this channel?
v
Please start a new thread for your message, but you can still post it in this channel.
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