Based on the information I found, your issue might be caused by delays in processing that trigger the silenceTimeout prematurely. Try increasing your

silenceTimeoutSeconds

to give more time for the idle messages to play:

javascript
"messagePlan": {
  "idleMessages": ["Are you still there?", "I am waiting for you to respond"],
  "idleMessageMaxSpokenCount": 3,
  "idleTimeoutSeconds": 10,
  "idleMessageResetCountOnUserSpeechEnabled": true,
  "silenceTimeoutMessage": "As there is no response, I am ending the call now.",
  "silenceTimeoutSeconds": 30  // Increase this value
}

This should provide more time between idle messages and the timeout message. Source: - [Discord discussion about silence timeout issues](https://discord.com/channels/1211482211119796234/1338586561662419055)

To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Message marked as helpful by @Theja D! 🎉

Marking this ticket as Solved ✅