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My currency shows 0 with new billing dashboard
# support
a
Amanski
04/25/2025, 4:32 PM
I upgraded my billing dashboard, because there were bugs with the last one. However, now it shows 0 in concurrency. I believe it is 10.
v
Vapi Support Bot
04/25/2025, 4:33 PM
According to Vapi's documentation, the default concurrency limit should be 10 simultaneous calls. The 0 concurrency display could be due to a configuration issue during the dashboard upgrade.
Troubleshooting step:
Contact Vapi support directly at support@vapi.ai with your account information to request a reset of your concurrency limit, as they can manually fix this issue. Sources: - [Vapi Billing Limits Documentation](
https://docs.vapi.ai/billing/billing-limits
) - [Discord conversation about concurrency issues](
https://discord.com/channels/1211482211119796234/1337016176446017641
) - [Discord conversation about support contact](
https://discord.com/channels/1211482211119796234/1331035264751112202
)
s
Shubham Bajaj
04/25/2025, 5:57 PM
Did you buy 10 additional call lines before you upgraded? Or, did you just notice it says 0?
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