auth operation request denied
# supportf
ForVapi
04/26/2025, 6:12 AMI am frequently experiencing this problem, every week I see this, two weeks earlier I found this issue, then asked here, fixed, last week also and this week also. I don't know what is happening to vapi. Frustrated problem
v
Vapi Support Bot
04/26/2025, 6:14 AM# Check Your Private Key Configuration
For recurring "auth operation request denied" errors, the most common cause is issues with private key configuration. Please verify:
Copy code
// Ensure your private key is:
1. In correct PEM format
2. Properly configured in VAPI Dashboard
3. Matches the one used to sign your JWT tokenss
Shubham Bajaj
04/28/2025, 1:10 AMHey, could you share your VAPI account email?
Shubham Bajaj
04/28/2025, 1:11 AMReally sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also share your Vapi account email.
t
tai
05/02/2025, 7:09 PMI am also stuck on this error and am unable to login to my account. Can someone please help?
tai
05/02/2025, 7:09 PMhere is the email to the account that is cconstantly running into this error: anhtaihochanh@gmail.com
tai
05/02/2025, 7:09 PMhere
f
ForVapi
05/03/2025, 6:38 AMintuitivepos@gmail.com ------ is the account email. Not sure which video you are looking for, from my login info i'm experiencing this. Please help
https://cdn.discordapp.com/attachments/1365571285261746289/1368114579153883228/20250503-0636-31.2445762.mp4?ex=68170b7e&is=6815b9fe&hm=17ca332e676e4388cd368f5b7f5f97434bd622007af33f41eddb103862a7424d&
t
tai
05/03/2025, 8:28 PMIm experiencing the same error and need help asap @User
tai
05/03/2025, 8:28 PMmy email that needs support is anhtaihochanh@gmail.com @User
s
Shubham Bajaj
05/05/2025, 9:45 PMI am looking into this now
Shubham Bajaj
05/05/2025, 9:50 PMAre you still having this issue on both accounts? I am looking at the logs and I see that some calls were initiated under these accounts