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auth operation request denied
# support
f
I am frequently experiencing this problem, every week I see this, two weeks earlier I found this issue, then asked here, fixed, last week also and this week also. I don't know what is happening to vapi. Frustrated problem
v
# Check Your Private Key Configuration For recurring "auth operation request denied" errors, the most common cause is issues with private key configuration. Please verify:
Copy code
// Ensure your private key is:
1. In correct PEM format
2. Properly configured in VAPI Dashboard
3. Matches the one used to sign your JWT tokens
If the issue persists after verification, please contact Vapi support with your organization ID and specific error details. Source: - [Discord conversation about private key issues](https://discord.com/channels/1211482211119796234/1336360744916226168)
v
Hey, could you share your VAPI account email?
Really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also share your Vapi account email.
t
I am also stuck on this error and am unable to login to my account. Can someone please help?
here is the email to the account that is cconstantly running into this error: anhtaihochanh@gmail.com
here
f
intuitivepos@gmail.com ------ is the account email. Not sure which video you are looking for, from my login info i'm experiencing this. Please help https://cdn.discordapp.com/attachments/1365571285261746289/1368114579153883228/20250503-0636-31.2445762.mp4?ex=68170b7e&is=6815b9fe&hm=17ca332e676e4388cd368f5b7f5f97434bd622007af33f41eddb103862a7424d&
t
Im experiencing the same error and need help asap @User
my email that needs support is anhtaihochanh@gmail.com @User
v
I am looking into this now
Are you still having this issue on both accounts? I am looking at the logs and I see that some calls were initiated under these accounts
f
I am facing this problem every day while logging in, last worked on 3 rd may, initially got the issue, after trying several time I got into it, but today again facing the error
Today as well faced the problem, and currently I am logged in
u
s
@3Space @ForVapi Can you guys share your VAPI account email? I'll immediately unblock your accounts.
@tai As Kyle already mentioned, your accounts are unblocked, but still wanted to confirm with you if you are still facing this issue or anything else.
t
No i am still getting the same error. "auth operation request denied" when i try logging in
ive attempted reaching out to your support email multiple times as well. its been over a week that i havent been able to login into my account. ive received no answer from your team. can someone please help me for this?
v
@tai apologies for the inconvenience but your account was blocked due to, KYC verification failed. I am enabling it for now but make sure the KYC verifications is completed successfully. \[User: ab475fXXXX5e [anhtaih](anhtaihochanh@gmail.com)xxxx@gmaXXX\] \[Org:  null\] Blocked high-risk customer during authentication, due to invalid ID
f
it is intuitivepos@gmail.com
please help, im faceing this issue everyday
v
Hey, as you can check, you have 4 references for the same email ID. Could you justify your this act? Why you are creating multiple accounts using the same email ID? I have unblocked your account previously, so a justification is needed before we proceed ahead. https://cdn.discordapp.com/attachments/1365571285261746289/1370932699258159176/image.png?ex=68214c12&is=681ffa92&hm=69cc841ff252d8e61f98e4c1c5f72a914d9df16fbfabba39efcadbcc23d170a0&
f
Not creating multiple accounts, we have some deadline of work, so when found can not login in one pc tried with another pc, sometimes succeed to login.
v
Can you share account email address with which you are facing issue with? Is it [intuitivepos@gmail.com](intuitivepos@gmail.com)?
f
yes it is intuitivepos@gmail.com
v
Your account has been unblocked. Please complete KYC veriff to prevent future blocks on your account
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