Fall back Action When Inbound assistant not availa...
# support
n
Is there any option to take the caller voice mail or call back something when inbound call assistant not able to pick or answer the call
v
Yes, Vapi offers voicemail detection as a fallback option when an inbound assistant is unavailable. You can configure this in your assistant settings with the following JSON:
Copy code
json
"voicemailDetection": {
  "provider": "twilio",
  "voicemailDetectionTypes": ["machine_end_beep", "human"],
  "enabled": true,
  "machineDetectionTimeout": 45
}
This allows your assistant to detect voicemail and either hang up or play a custom message when the inbound assistant can't answer. Sources: - [Voicemail Detection Configuration](https://discord.com/channels/1211482211119796234/1336548894896816222) - [Voice Mail Detection](https://docs.vapi.ai/phone-calling/voice-mail-detection)
k
Vapi doesn’t have builtin voicemail, but you can set a fallback to play a message, schedule a callback, or return to the AI if no one answers, and you can use Twilio to record voicemails if needed..
n
Hello @Kings_big💫 How Can I do that ?
k