# Check your call status in Vapi Dashboard To troubleshoot your issue: 1. Go to the Vapi Dashboard 2. Navigate to logs > calls in the left sidebar 3. Find your call with ID

cf56a629-216a-4c6f-a122-fec6c660c413

4. Check the status and error details If you see "Customer didn't answer," this typically indicates a handshake problem between the telephony system and Vapi, or you may have reached your call concurrency limit. Sources: - [Discord conversation about finding Call IDs](https://discord.com/channels/1211482211119796234/1327481613004701779) - [Discord conversation about "Customer didn't answer" meaning](https://discord.com/channels/1211482211119796234/1339806226292277298) - [Discord conversation about call concurrency limits](https://discord.com/channels/1211482211119796234/1334517022893150218)

limit appears t be fine. If its a handshake problem how do I fix it?

@cryptocrazy80 can you share phoneNumberID?