Is it legal to make outbound calls?
# support
s
Is it legal to make outbound calls for appointment setting for B2B sales? Calling small businesses to ask questions and gather data.
v
Based on the information I found, making outbound calls for B2B sales and data collection is legal, but with important regulatory requirements: According to [Vapi's documentation](https://docs.vapi.ai/quickstart/phone/outbound), "It is a violation of FCC law to dial phone numbers without consent in an automated manner." You must comply with: 1. Telemarketing Sales Rule (TSR) 2. Telephone Consumer Protection Act (TCPA) 3. Do Not Call registry requirements 4. Consent requirements for automated calls For B2B calls specifically, could you clarify what type of calling system you plan to use (manual or automated) and whether you have existing relationships with the businesses you intend to call? Sources: - [Vapi Documentation Outbound Calls](https://docs.vapi.ai/quickstart/phone/outbound) - [Vapi Documentation Glossary](https://docs.vapi.ai/glossary) - [Discord Channel Discussion](https://discord.com/channels/1211482211119796234/1324731877235359816) - [Discord Channel Discussion](https://discord.com/channels/1211482211119796234/1334866220624908341)
k
It totally depends upon the country voice call regulations in the business you are calling. You have to check the country regulations and the business ecosystem. We cannot make any comments on this part.
s
Any resourves on where to look?
k
Again Making outbound calls for B2B appointment setting, including calling small businesses to gather data, is generally legal. However, you must ensure compliance with regulations like obtaining prior express consent, especially if using automated systems. For detailed guidelines on consent, review the TCPA Consent Guide in our documentation. Always consider consulting with a legal expert to ensure you're meeting all regulatory requirements.