Ended Reason Silence Time Out
# supportd
David Jurado
04/27/2025, 4:41 PMYou can see the model returns the response but it is never played and the call ends with ended reason Silence Time Out
Call ID: 155aebdd-41d1-4656-997f-db4959acd014
https://cdn.discordapp.com/attachments/1366091936372359268/1366091936603308092/image.png?ex=680fafc2&is=680e5e42&hm=a1ee7be82106a3094591652c3087f07784570ec57e4884a43831cdaf04b10baa&
David Jurado
04/28/2025, 7:18 AM@Shubham Bajaj this is a very common issue and interrupted our conversation for no reason and it happen quite frequently. Could you help us?
s
Shubham Bajaj
04/28/2025, 12:43 PM@David Jurado looking into it.
Shubham Bajaj
04/28/2025, 1:28 PM🟡 15:40:22:637 ElevenLabs (Websocket #11) State "connecting". Punting 61... "De acuerdo, ¿tiene algún comentario adicional sobre su cita? "
The 11labs websocket was closed, is it happening frequently for you?
Shubham Bajaj
04/28/2025, 1:29 PMwhat actually happened is LLM output sent to voice provider but then the connection was closed resulted into silence timeout.
Shubham Bajaj
04/28/2025, 1:30 PMif you have more call IDs related to this it will be helpful.
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David Jurado
04/29/2025, 9:58 AMhello @Shubham Bajaj here are four additional call ids 73a0d35f-7d4f-4526-83f1-505a2feb2fa1, 88a77aca-c4f9-462b-b661-b9d5030ebe94, e01ac685-50e4-48fd-8b5c-549c2ff11a08, 9dd2e83a-aa01-46ce-9ddb-9a3e9c570ac3
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Aniah
04/30/2025, 9:30 AMteam is working on it, allow me some more time to get back to you.
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David Jurado
04/30/2025, 9:31 AMthank you @Shubham Bajaj
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Aniah
05/01/2025, 3:10 PMUpdate, the team will be breaking this up in the next sprint cycle, and once it is done, it will be announced to announcements or changelog.
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David Jurado
06/13/2025, 6:38 PMhello, We are facing a similar problem again. Here are some call ids: efe77b7b-9a58-435a-8245-55e81f20f7a4, 247cd920-068d-4e82-8bc4-0e2fa4f8fee9. Could you provide an update of this issue? Thank you
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Aniah
06/14/2025, 1:50 AMThis ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.