Critical Billing Issue
# support
a
I am facing a critical issue with updating my payment methods on Vapi. I have tried 2-3 different cards but none of them worked. Firstly, it happened in one organisation with id 9e2fba01-3a3e-44b6-b51d-da0bf706f586 but now I created a new organisation named M2Mercado dd7fbeff-0c82-44bf-b4d6-74a6e4d60158 and this same is happening here. This is a critical issue from VAPI side as I have contacted my bank and all is working fine. Now my calls are being blocked so please look into this on a super urgent basis and get this resolved ASAP. https://cdn.discordapp.com/attachments/1366161673488171241/1366161674108665899/0.png?ex=680ff0b5&is=680e9f35&hm=e611e7dd7eebab9009492681b6e47d8bd4cb5694d6190f47b2fe10d5efaff6be&
@User @Shubham Bajaj
a
Same here
a
I have been facing this since friday
a
Same here @User
s
hi, issue for me too. tried amex and valid visa
v
Hey Ahmad, this is your payment status for the first org ID 9e2fba01-3a3e-44b6-b51d-da0bf706f586. As you can see, it is coming from Stripe to protect both parties according to payment regulations. For others in the chat, I'll request all of you to share your organization IDs so I can also take a look. If this turns out to be a problem with this type, we will mail them and eventually get it fixed. https://cdn.discordapp.com/attachments/1366161673488171241/1366227219516489818/image.png?ex=68102dc0&is=680edc40&hm=27f82ae8b223ec1a73e1399af9c3fb99047eef75b053a6b615f959f0b5ea1cb6& https://cdn.discordapp.com/attachments/1366161673488171241/1366227219801706568/image.png?ex=68102dc0&is=680edc40&hm=901a2a3f8b73202391dbe730b446f40d15fe43cffca53ecb6d3e50bb50f94b2c&
I will suggest reading the above two articles for more information
e
b9365da4-d0a4-4579-bd6a-ae479a3812e9
s
33c71720-9ef3-4baa-be57-9f66577ef5e1
Hey - any movement on the payment issue?
a
@User @Shubham Bajaj @Sahil ! Now this same is happening in another org with id  3292906b-9888-47af-be44-3e2db465ec85 and leads are calling to that number. We cannot bear this on this organisation. Please give us some way to purchase credits either by special link where we can  purchase good amount of credits in our org. Please we need a resolution. I tried only one time updating a card but its not letting me to do so. I have over 10 org and it seems to be happening in all. I cannot update my card.
s
Fixed.