What is the maximum value for the

endpointing

parameter for Deepgram? In the API reference I see that you suggest up to 300, on Deepgram's docs I see that they have an example with 500. What's the maximum value we can set to it?

Deepgram supports endpointing values like 500ms, but the exact maximum isn’t clearly defined, I suggest you check their official docs or support for confirmation thanks

You just pass the value we give forward, without capping it?

Hey @radu, endpointing is a number type, so you can set a larger value. I'd like to understand the use case for higher values and what you're trying to solve.

The assistant often interrupts the caller mid sentence, this is why we want to increase the value perhaps to something over 500.

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) This would really help us figure out what went wrong!

My question was a general question, not call specific. Generally, it interrupts, plus we will try a bigger endpointing value

The interruption is specific to call in your case. I guess you are having a non-English language user input. Depending upon the interruption where user was interrupted, the transcription plan needs to be configured accordingly. So, setting a Deepgram higher end pointing value tells the Deepgram to wait for a longer time before considering the user has finished speaking. Deep grams end pointing is usually a wait and hold kind of thing, so a higher value may not work. If it's specific to a certain phrases in your call, you can try using custom and pointing rules instead.

Is it possible to set a custom rule when the last word was a number? I'm thinking that we could set a much higher wait time for phone numbers, IDs, etc.

Yes, using custom endpointing rules you can set a higher wait time if it is related to asking the user for their phone number or any long numbers. You can check more about it from here