HI there, i have a problem with vapi which i cant ...
# support
m
Since yesterday my assistants are unable to trigger their tools. I mean i was working on a new assistant that has a tool that sends some info via a webhook to make.com. The tool worked perfectly, however the assistant didnt seem to be able to trigger it. after many rewritings of the prompt without any success I decided to try my other assistants. that was the moment I realized not even my old assistants were able to trigger their tools (assistants that worked perfectly and didnt touch them in a while). Why is this happening? Thanks in advance.
k
Make sure prompt references are clear, verify correct webhook response format with toolCallId, avoid Make.com delays, review logs for errors..
m
yeah, these are all things to take into consideration for any new assistants. what i dont understand is why my old assistants that i have not touched at all stopped running the tools. i mean 2 weeks ago there was no problem, and now they dont work, me not having made any changes in vapi or make.com whatsoever
I even Made a new assistant just to test this. I created a new assistant and prompted it just to run a specific tool whenever i say a certain word. something very easy and straightforward. however even this fails to run the tool. I am starting to believe it is a problem within vapi
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
m
there is no call id because i ran into this while testing the agent in the chat feature. I just expected the asistant to run certain functions and it is unable to. the prompt is not the problem, i assure you.
k
Cc: @Shubham Bajaj