Voices are switching out at random
# support
e
I'm playing around trying to find the right voices, but when I switch they seems to a missed match on the name and the type of assistant voices. Example: 1) I had a female voice selected, but the playback was a male. 2) I had a specific voice from ElevenLabs (Sarah), but the playback was of something completely different name and voice (alloy) In some cases slowing the speed of the voice complete changes it from a female voice to a male voice. Assistant ID: 10d866f3-6d44-4213-9cd2-647ac9b0d707 Screenshots attached. https://cdn.discordapp.com/attachments/1366827344639033494/1366827344836169828/Screen_Shot_2025-04-29_at_1.18.01_PM.png?ex=68125ca9&is=68110b29&hm=54dd5369201f7955b994a350318edeea9af496375e2cb9b5d59040141fa5eb5a& https://cdn.discordapp.com/attachments/1366827344639033494/1366827345100668948/Screen_Shot_2025-04-29_at_1.18.06_PM.png?ex=68125ca9&is=68110b29&hm=82825bc1261d49ce0f8670ea7aaad7bb6519255beaed98819138f367ff88d1f3&
u
This has happened to me too. Sometimes the speed changes or the voice changes even in between calls.
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) This would really help us figure out what went wrong!
u
@Shubham Bajaj Call ID: 35e627fa-878d-4ed6-8dc3-40ef5a710377 around 11:23 AM PST Apr 29
Another call with voice changing from female to male: ID: 3f860456-904a-4ca4-a614-9787387c809d Time: 7:42PM PST Apr 29 Time in call when voice changed: 01:20
k
When looking into the second call ID, I do see that on 80 seconds from start, the voice was changed to the male voice and it was very low. Thanks for reporting this until it's fixed, I'll suggest you to use 11Labs voice instead.
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