An error occurred in this call: unknown-error
# support
n
Hello, good morning, I'm getting this error with this caller ID. I'd like to know what it could be. Calls ID: e71e98ba-008e-42bd-a7df-e343096fbc93 dd9202f9-1f1a-413b-8a2b-fd28d9b0610a
v
The "unknown-error" could be due to several issues, but the most effective troubleshooting step is to contact Vapi support with your call IDs. These IDs are crucial for diagnosing the specific problem as they allow support to check logs and identify what went wrong. To get help, email support@vapi.ai with: - Call IDs: e71e98ba-008e-42bd-a7df-e343096fbc93, dd9202f9-1f1a-413b-8a2b-fd28d9b0610a - Timestamp of when the error occurred - Brief description of what you were trying to do Sources: - [Discord message about call IDs for troubleshooting](https://discord.com/channels/1211482211119796234/1334044698364350474) - [Discord message about contacting support](https://discord.com/channels/1211482211119796234/1333747605628391434)
k
To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!