The "unknown-error" could be due to several issues, but the most effective troubleshooting step is to contact Vapi support with your call IDs. These IDs are crucial for diagnosing the specific problem as they allow support to check logs and identify what went wrong.
To get help, email support@vapi.ai with:
- Call IDs: e71e98ba-008e-42bd-a7df-e343096fbc93, dd9202f9-1f1a-413b-8a2b-fd28d9b0610a
- Timestamp of when the error occurred
- Brief description of what you were trying to do
Sources:
- [Discord message about call IDs for troubleshooting](
https://discord.com/channels/1211482211119796234/1334044698364350474)
- [Discord message about contacting support](
https://discord.com/channels/1211482211119796234/1333747605628391434)