Organisation invite
# support
v
According to [Vapi's changelog](https://docs.vapi.ai/changelog/2024/10/22), organization invites are sent via email after someone adds your email address through the "org users page" in the dashboard. Since you haven't received an email, this could be due to several issues: - The email might be in your spam folder - There might be network connectivity issues - The invite might not have been sent correctly Have you checked your spam/junk folder, and could you verify with the organization admin that they've correctly sent the invite with your exact email address? If the issue persists, you can contact support@vapi.ai for assistance. Sources: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/22) - [Discord Support Channel](https://discord.com/channels/1211482211119796234/1334027136305991750)
j
@Vapi Support Bot nothing in my spam/junk, and yes they sent to the correct email address
v
Since you've confirmed the email address is correct and checked your spam folder, the next step is to contact Vapi support directly. Email support@vapi.ai with your issue, providing details like: - The email address used for the invite - When the invite was sent - Organization name (if you're comfortable sharing) Support typically responds within 24 hours and can help troubleshoot why the invite isn't being delivered. Sources: - [Discord Support Channel](https://discord.com/channels/1211482211119796234/1336565895266435135) - [Discord Support Channel](https://discord.com/channels/1211482211119796234/1334027136305991750)
v
Hey John George, could you please add a description to your support ticket?
d
facing same issue! Sent invite twice, user did not recieve it.
v
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .
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