No call recordings without any agent setting chang...
# support
t
I have an assistant that normally worked and recorded all the calls from a phone number. That's important for end-of-call report, personalization etc. Somehow, it stopped recording the calls though, and I don't know why. The setting is still turned on. Any fixes for that? https://cdn.discordapp.com/attachments/1367019702714368030/1367019702957641738/image.png?ex=68130fcf&is=6811be4f&hm=4952b42c0a6fe0475bac75b8f24358bdbb03bf635b9ce479991c26883701a43d& https://cdn.discordapp.com/attachments/1367019702714368030/1367019703276539934/image.png?ex=68130fcf&is=6811be4f&hm=edc191dd1e252def5d52f1eda71987a6129a3ad221e722d13e6045ae03b4cfc1&
v
Try explicitly setting the
recordingEnabled
parameter to
true
in your call configuration:
Copy code
javascript
// When making a call
const call = await vapi.call.create({
  phoneNumberId: "your_phone_number_id",
  to: "destination_number",
  recordingEnabled: true,  // Explicitly set this parameter
  assistantId: "your_assistant_id"
});
If the issue persists, check your network connectivity and contact Vapi support with your call IDs for further investigation. Source: - [Vapi call recording troubleshooting](https://discord.com/channels/1211482211119796234/1332377462805368923)
e
Hey, you fixed up already?
t
It just started working again. I don't know why haha but that's alright, thanks
e
Great
I am Emmanuel, and would love to work with you on this project
v
Hey Tim, one of Cloudflare's service providers was down, and because of this, the call recordings were not getting stored. You can try now, and your call recordings will be visible in the dashboard. Sorry, but for previous calls, we cannot give you the call recordings.
t
What do you mean? Do you want me to build a voice agent you?
e
I would love to assist in building the assistant for you.
@TimK I sent you a friend request
4 Views