New billing issue
# support
k
Hello, I've returned and noticed there has been an update to the billing plans/dashboard. This has resulted in a similar experience to: https://support.vapi.ai/t/27129394/new-billing-experience I am unable to continue with the free 1000 mins for testing and I get a repeated enter credit card on the voice dial. Can you help fix this? My org ID is: 324e60a2-c0d5-464d-af6a-c1893e4816b0
v
Based on the information I found, your issue may be related to depleted free credits or the recent billing system update. The most effective solution is to contact Vapi support directly with your organization ID (324e60a2-c0d5-464d-af6a-c1893e4816b0). You can reach them via: - Email: support@vapi.ai - Support ticket: Log in to your Vapi dashboard and submit a ticket - Live chat: Use the chat feature on the Vapi website if available Mention the repeated credit card prompts and reference the similar issue you found. Sources: - [Troubleshooting billing issues on Vapi platform](https://discord.com/channels/1211482211119796234/1336467285598142556) - [Details of recent updates to Vapi billing plans and dashboard](https://docs.vapi.ai/changelog/2024/10/10) - [Why is Vapi voice dial repeatedly asking for credit card information?](https://docs.vapi.ai/billing/billing-faq)
k
Move to daily and attach the credit and add credits and then move back to weekly channel it will work..
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