CRITICAL: All calls we did went to Queued status
# support
m
We made an important political poll. For first electorate, it worked out well. For second, all went to "queued" status and not a single call out of thousands was made. Please resolve asap critical until it is not too late in the evening. Org id is 33c71720-9ef3-4baa-be57-9f66577ef5e1
v
I understand you're experiencing a critical issue with calls stuck in "queued" status for your second electorate poll. I'll help investigate this with your Org ID. To better troubleshoot this urgent matter, could you share what configuration differences exist between the first electorate (which worked successfully) and the second electorate (where calls are stuck in "queued" status)? Specifically, were there any changes to: - Twilio settings - SIP trunk configuration - Concurrency limits - Webhook URLs This will help identify why the second poll is experiencing issues while the first one worked properly. Sources: - [Troubleshooting calls stuck in 'Queued' status](https://discord.com/channels/1211482211119796234/1334001638876250233) - [Vapi and Twilio integration issues](https://discord.com/channels/1211482211119796234/1336432457943351358) - [How to use Org ID for troubleshooting](https://discord.com/channels/1211482211119796234/1326262542858850445)
k
Looking into it
Send your call id
m
What do you mean7
Phone number ?
e9ca8a1e-1b0c-4478-bf08-bbc091251f77
87719886-8502-433e-ac36-ed8b8e0aba45
Org id is 33c71720-9ef3-4baa-be57-9f66577ef5e1
s
@makkusu Really sorry for your bad experience. Please ping me whenever you are back so we can resolve this async. I guess you might be triggering calls frequently without any wait time, which is leading them to get cut off or something else. So I need to get the call IDs as well. Please ping me whenever you are online
@makkusu Update, I have found around 168 rows which have status either to queued, ringing, basically not ended from April 30th till today. It is because of your call per second limit imposed by the Twilio, so you have to check with them. You can share all of the details when required in DM regarding the call ids. https://cdn.discordapp.com/attachments/1367027457449918474/1367492847535915121/image.png?ex=6814c875&is=681376f5&hm=dd9add57e602cfaa5167664dea5cce595ce9ce3946a91d059fc335d20fee2d00&