Hey all, this is how my request looks like: { "assistantId": "43a7f214-9351-4a17-a0cf-15d47ae48323", "phoneNumberId": "735ca5d5-773-46ab-b823-fb342a2895fc", "customer": { "number": "+1234567890", "assistantOverrides": { "variableValues": { "name": "John", "appointmentTime": "3 PM", "timezone": "PST" }, "metadata": { "name": "John", "appointmentTime": "3 PM", "timezone": "PST" } } } } And this is how part of my prompt looks like: 2. After they respond, say "Thank you {{name}}. Mr. Doe asked me to personally give you a call regarding your application. I see you booked a call for {{appointmentTime}} {{timezone}}. Can you confirm that that time works for you?" However, in the call it doesn't have access to any of the dynamic variable values. I've looked at the documentation, and it seems like everything is properly configured. Could anyone from the @User kindly check that this isn't a mistake on my side? Thank you!

Your

assistantOverrides

is incorrectly nested inside the

customer

object. It should be at the top level of your request. Here's the correct structure:

json
{
    "assistantId": "43a7f214-9351-4a17-a0cf-15d47ae48323",
    "phoneNumberId": "735ca5d5-773-46ab-b823-fb342a2895fc",
    "assistantOverrides": {
        "variableValues": {
            "name": "John",
            "appointmentTime": "3 PM",
            "timezone": "PST"
        }
    },
    "customer": {
        "number": "+1234567890"
    }
}

According to [Vapi's documentation](https://docs.vapi.ai/assistants/dynamic-variables), dynamic variables must be passed in the

assistantOverrides

object at the top level. Source: - [Dynamic Variables Documentation](https://docs.vapi.ai/assistants/dynamic-variables)

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

@Vapi Support Bot I tried that and got the error {"message":["assistantOverrides.property customer should not exist"],"error":"Bad Request","statusCode":400}

The error suggests you still have a

customer

property inside your

assistantOverrides

object. Make sure your request looks exactly like this:

json
{
    "assistantId": "43a7f214-9351-4a17-a0cf-15d47ae48323",
    "phoneNumberId": "735ca5d5-773-46ab-b823-fb342a2895fc",
    "assistantOverrides": {
        "variableValues": {
            "name": "John",
            "appointmentTime": "3 PM",
            "timezone": "PST"
        }
    },
    "customer": {
        "number": "+1234567890"
    }
}

Double-check that you've removed any

metadata

or other properties containing

customer

from within

assistantOverrides

. Source: - [Discord conversation about assistantOverrides structure](https://discord.com/channels/1211482211119796234/1344652901791961211)

@Vapi Support Bot I got {"message":["customer.property metadata should not exist"],"error":"Bad Request","statusCode":400}

Remove the

metadata

property from your

customer

object. The correct structure should be:

json
{
    "assistantId": "43a7f214-9351-4a17-a0cf-15d47ae48323",
    "phoneNumberId": "735ca5d5-773-46ab-b823-fb342a2895fc",
    "assistantOverrides": {
        "variableValues": {
            "name": "John",
            "appointmentTime": "3 PM",
            "timezone": "PST"
        }
    },
    "customer": {
        "number": "+1234567890"
    }
}

The

customer

object should only contain the

number

property in this case. Source: - [Discord conversation about assistantOverrides structure](https://discord.com/channels/1211482211119796234/1344652901791961211)

Message marked as helpful by @Gabriel C! 🎉

checking if this is resolved/solved for you?