google sheet
# support
s
I created the Google sheet as a tool directly in VAPI, added it to the assistant, did everything correct as explained here: https://docs.vapi.ai/tools/google-sheets Still the Google sheet is not being appended. I want the assistant to extract the caller name, surname, email and message into the Google sheet.
v
### Check Your Webhook Configuration Ensure your webhook is correctly configured to receive data from VAPI:
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// Verify these in your VAPI dashboard
1. Check that the webhook URL is correct and accessible
2. Verify authentication details are accurate
3. Ensure data format matches what Google Sheets expects
If issues persist, review the VAPI logs to identify where the communication breakdown is occurring. Sources: - [Discord discussion on webhook configuration](https://discord.com/channels/1211482211119796234/1336399188665040968) - [Discord discussion on data format issues](https://discord.com/channels/1211482211119796234/1336345690393149452)
s
But @User Support Bot do I need the webhook if I create a tool for google.sheets.row.append?
c
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!