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# support
c
certified dirtiboi
05/01/2025, 12:56 AM
Having this weird issue where I'm able to access my vapi account on my windows desktop, but not my macbook - same username and password. Any help would be appreciated.
https://cdn.discordapp.com/attachments/1367303652666114149/1367303652867575910/image.png?ex=68141842&is=6812c6c2&hm=8596746e5c07be514a51b69a92eb0a27c2e7e44d9702026783ffd6b79890c697&
v
Vapi Support Bot
05/01/2025, 12:58 AM
Try clearing your browser cache and cookies, then attempt to sign in again using a private/incognito window. Browser-specific settings or extensions on your Macbook might be interfering with the login process. If that doesn't work, try using a different browser altogether on your Macbook. Sources: - [Discord conversation about browser troubleshooting](
https://discord.com/channels/1211482211119796234/1336277538267201547
) - [Discord conversation about browser extensions](
https://discord.com/channels/1211482211119796234/1336399188665040968
)
c
Chiranjeet Mishra
05/01/2025, 8:37 AM
Hey, can you share your VAPI account email with me?
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