Talk to Assistant Error
# support
f
Hello dear Support Team, I am experiencing an issue where I can no longer call my agents. When I use the "Talk to Assistant" function on the web, I receive the following error message: "An error occurred in this call: pipeline-error-eleven-labs-quota-exceeded." Additionally, when I try to call the assistants via the connected phone number, the call does not go through either. I kindly request urgent assistance with this matter. Thank you in advance.
v
Based on the error message you're receiving, your ElevenLabs quota has been exceeded, which is preventing your Vapi assistants from functioning. The most direct solution is to check your ElevenLabs account for available credits and add more if needed. If you're using Vapi's ElevenLabs key, please contact Vapi support at support@vapi.ai with your organization ID for immediate assistance. Sources: - [Discord conversation about ElevenLabs quota](https://discord.com/channels/1211482211119796234/1341461378824667187) - [Discord conversation about ElevenLabs integration](https://discord.com/channels/1211482211119796234/1340482180144566383) - [Discord conversation about contacting support](https://discord.com/channels/1211482211119796234/1333747605628391434)
v
Message marked as helpful by @FaBeat! 🎉
c
checking if this is resolved/solved for you?
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