Need Help with Deepgram Not Working in Vapi Integr...
# supportk
kishan
05/02/2025, 11:25 AMHi, I need some help.
We are developing a project in Vapi for a client and are integrating it with Make.com. When we use Deepgram as the transcriber provider, it’s not working. However, when we switch to AssemblyAI, it works—but with some latency issues.
Deepgram works fine with other accounts, so we're not sure why it's not working with this specific organization.
If anyone has faced a similar issue or knows a solution, please help.
Thank you!
@Sahil @Shubham Bajaj
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Vapi Support Bot
05/02/2025, 11:27 AMWhen you say Deepgram "isn't working" with your specific organization, what specific error message or behavior are you seeing?
Several common issues with Deepgram in Vapi include:
- Network errors or non-101 status codes (possibly IP blocking)
- Language support limitations with Nova 2 model
- Aggressive endpointing settings causing missed transcriptions
Knowing the exact error or behavior will help identify the most likely solution.
Sources:
- [Discord conversation about Deepgram issues](https://discord.com/channels/1211482211119796234/1340235729204285510)
- [Discord conversation about language support](https://discord.com/channels/1211482211119796234/1333629111372877854)
- [Discord conversation about endpointing](https://discord.com/channels/1211482211119796234/1343636482874933340)
Vapi Support Bot
05/02/2025, 11:27 AMWhen you say Deepgram "isn't working" with your specific organization, what specific error message or behavior are you seeing?
Several common issues with Deepgram in Vapi include:
- Network errors or non-101 status codes (possibly IP blocking)
- Language support limitations with Nova 2 model
- Aggressive endpointing settings causing missed transcriptions
Knowing the exact error or behavior will help identify the most likely solution.
Sources:
- [Discord conversation about Deepgram issues](https://discord.com/channels/1211482211119796234/1340235729204285510)
- [Discord conversation about language support](https://discord.com/channels/1211482211119796234/1333629111372877854)
- [Discord conversation about endpointing](https://discord.com/channels/1211482211119796234/1343636482874933340)
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Sahil
05/02/2025, 12:33 PMcall_id pls
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Kings_big💫
05/03/2025, 9:28 AM@kishan
k
kishan
05/05/2025, 7:23 AMits solved
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Brian
07/07/2025, 11:09 PMhis Kishan, do you mind sharing how you solved this?
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kishan
07/11/2025, 1:31 PM@
kishan
07/11/2025, 1:32 PM@Brian
try to remove the deepgram credentals from you vapi provider credentials and try to add again.
c
Chiranjeet Mishra
07/16/2025, 11:46 PMHey kishan,
I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!
Thanks again for your patience!
Chiranjeet Mishra
07/19/2025, 6:11 PMHey kishan,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Chiranjeet Mishra
07/22/2025, 2:27 AMWe are marking this ticket as resolved. Please move your conversation to #general
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