Org channel will not change
# supporth
Ham
05/02/2025, 3:53 PMWhen changing the channel from daily to weekly it says its changed but if I refresh or go back to the page later its not changed.
Tried on 3 different browsers
Is there an API request I can use to change the channel, there is no documentation for org settings
v
Vapi Support Bot
05/02/2025, 3:55 PMI understand you're having trouble with the Org channel setting not persisting when changed from daily to weekly. According to [Vapi's documentation](https://docs.vapi.ai/changelog/2024/10/25), this setting should be configurable in your organization settings page.
Have you tried accessing the setting directly through this URL: https://dashboard.vapi.ai/org/settings rather than navigating to it through the dashboard? This might bypass any UI caching issues that could be preventing the change from saving properly.
Source:
- [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/25)
Vapi Support Bot
05/02/2025, 3:55 PMI understand you're having trouble with the Org channel setting not persisting when changed from daily to weekly. According to [Vapi's documentation](https://docs.vapi.ai/changelog/2024/10/25), this setting should be configurable in your organization settings page.
Have you tried accessing the setting directly through this URL: https://dashboard.vapi.ai/org/settings rather than navigating to it through the dashboard? This might bypass any UI caching issues that could be preventing the change from saving properly.
Source:
- [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/25)
c
Chiranjeet Mishra
05/02/2025, 7:50 PMSend your org id
h
Ham
05/02/2025, 10:32 PMit worked today, havent been able to change it on any of my orgs for about a week
Ham
05/02/2025, 10:35 PMactually this one will not change
36865f5a-e735-4c0a-b217-8a71ad75793d
Ham
05/02/2025, 10:40 PMok it just went through also, it seems there is some loading that is happening on that page, because you cant enter your server URL for about 30 seconds the mouse Icon is this when you hover the field🚫 maybe the page needs to fully load before it will update the channel
When it does work the entire page reloads and a message pops up about it changing, when it doesn't work it doesn't do that it shows its changed in the field but reverts on reload
c
Chiranjeet Mishra
05/03/2025, 5:31 AMInteresting. At least you got it to work!
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