Hi! I've set firstMessage and
# general-englishs
Sanjarbek Sobirjonov
05/05/2025, 5:25 PMHi! I've set firstMessage and firstMessageMode to assistant-speaks-first and when I initiate a call by vapi api using createCall api, it calls the customer and while ringing the assistant speaks after the customer answers the call, assistant does not speak anything. How to make the assistant speak after the user answers the call?
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Shubham Bajaj
05/05/2025, 5:27 PMChange the first message mode to assistant waits for the user
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Sanjarbek Sobirjonov
05/05/2025, 5:28 PMyeah i've tried it but it makes assistant speak if the user speaks first, I don't want user to wait the assistant's response because my call is outbound. My vapi assistant created on the fly with the create call api, calls the customer
Sanjarbek Sobirjonov
05/05/2025, 5:30 PMso i've set assistant-speaks-first mode manually as well, no changes. Assistant speaks first, yeah, but he does that before the user answers the call. I've detected it in the call recording
Sanjarbek Sobirjonov
05/05/2025, 5:30 PMbut it was working 1 week before. but now it is not
Sanjarbek Sobirjonov
05/05/2025, 5:33 PMhere you can also see that recording: https://storage.vapi.ai/bedd7f60-9dc1-494b-b18f-9f111d523215-1746459329569-6873ae20-7aee-4867-88f6-c349f1150dda-stereo.wav
Sanjarbek Sobirjonov
05/05/2025, 5:33 PM@Shubham Bajaj, the assistant is speaking before the user answers the call, if you noticed, assistant spoke before the ring, after the ring and the user answered the call, user just doesn't listen anything, because assistant spoke the first message already before the user answer the call
Sanjarbek Sobirjonov
05/05/2025, 5:38 PMSo, I think it is a bug, because I've tried with the assistant created in vapi dashboard on interface, by initiating an outbound call to the specific phone I have. There also the same problem, assitant is not speaking the first message defined on it
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Shubham Bajaj
05/05/2025, 6:48 PMlooking into it.
Shubham Bajaj
05/05/2025, 7:25 PMthanks for sharing the call recording, let me check with the team.
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Sanjarbek Sobirjonov
05/05/2025, 11:26 PMThank u
Sanjarbek Sobirjonov
05/05/2025, 11:26 PMim looking forward to your feedback thx
Sanjarbek Sobirjonov
05/07/2025, 8:32 AMHi, any news?
Sanjarbek Sobirjonov
05/07/2025, 8:32 AM@Shubham Bajaj
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Shubham Bajaj
05/09/2025, 2:21 AMIndeed, I have verified this with the team. They have indicated that the issue is related to the timing of the telephone status updates. In this particular case, the telephone is sending us early status updates that initiate the call, which is why before the user even accepts the call, we voice out the initial message.
If this issue is recurring for you, please provide the call IDs. We can share the relevant telephone call IDs with you, and you can subsequently contact the telephone service provider to address this matter.
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