unable to log in to account
# supportm
micek
05/06/2025, 4:10 PMI'm getting "Sign In Failed - auth operation request denied" - orgID: a1594d7b-ba58-4260-8d81-fcbb3a09944d
https://cdn.discordapp.com/attachments/1369345502914810027/1369345503279583293/Screenshot_2025-05-06_at_10.56.33_AM.png?ex=681b85e1&is=681a3461&hm=c0546aae7d290182db1800dc1ca6c96683bc15ad08289314fe61409db3530e3f&
v
Vapi Support Bot
05/06/2025, 4:12 PMBased on the error "Sign In Failed - auth operation request denied", this is likely an authentication issue. Try these steps:
1. Clear browser cache and cookies
2. Try a different browser or incognito window
3. Check your credentials are correct
If the issue persists, contact Vapi support at support@vapi.ai and provide your orgID (a1594d7b-ba58-4260-8d81-fcbb3a09944d) for faster assistance.
Sources:
- [Discord conversation about Vapi login issues](https://discord.com/channels/1211482211119796234/1336277538267201547)
- [Discord conversation about authentication errors in VAPI](https://discord.com/channels/1211482211119796234/1336360744916226168)
- [Discord conversation about contacting Vapi support](https://discord.com/channels/1211482211119796234/1333747605628391434)
Vapi Support Bot
05/06/2025, 4:12 PMBased on the error "Sign In Failed - auth operation request denied", this is likely an authentication issue. Try these steps:
1. Clear browser cache and cookies
2. Try a different browser or incognito window
3. Check your credentials are correct
If the issue persists, contact Vapi support at support@vapi.ai and provide your orgID (a1594d7b-ba58-4260-8d81-fcbb3a09944d) for faster assistance.
Sources:
- [Discord conversation about Vapi login issues](https://discord.com/channels/1211482211119796234/1336277538267201547)
- [Discord conversation about authentication errors in VAPI](https://discord.com/channels/1211482211119796234/1336360744916226168)
- [Discord conversation about contacting Vapi support](https://discord.com/channels/1211482211119796234/1333747605628391434)
k
Kings_big💫
05/06/2025, 6:06 PMSend me your vapi email address
m
micek
05/06/2025, 6:11 PMchans@agileandco.com
micek
05/06/2025, 6:11 PMalso: hi@mysickbuilds.com - isnt working
k
Kings_big💫
05/06/2025, 6:33 PMWorking on it
m
micek
05/06/2025, 6:34 PMgreat thanks
micek
05/06/2025, 6:59 PMany updates?
s
Shubham Bajaj
05/06/2025, 7:24 PM@micek looking into it.
m
micek
05/06/2025, 7:25 PMthanks!
s
Shubham Bajaj
05/06/2025, 7:27 PMI have unblocked your account. Make sure you complete your KYC process correctly this time.
m
micek
05/06/2025, 7:42 PMok great thank you. it would be great if we got a second or third opportunity to do the KYC..since we're mostly logging in and my client isnt. we weren't prompted again to do the KYC
micek
05/06/2025, 7:50 PMok, I've logged into my personal account and the KYC verification didn't pop up. how do I trigger the KYC verification so we don't get blocked again?
micek
05/06/2025, 9:16 PMany ideas? logged in/out of my clients account (chans@agileandco.com) a few times and KYC didn't trigger on login..
micek
05/06/2025, 9:16 PMany way y'all can force it on your end?
c
Chiranjeet Mishra
05/10/2025, 10:53 PMWorking on it
Chiranjeet Mishra
05/11/2025, 12:09 AMHey Micek, your account has been unblocked. Please try now.
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