Sesame and Hume TTS do not work (no audio is produ...
# support
j
Sesame was working and no longer produces any sound. It has nothing to do with endpointing as you cant even hear the agents start message through its shows in the log. I even tried creating an Alex agent from scratch and it still doesn't work . Here is a call id: 23fce376-6907-40d9-9553-20d394b9ef14 Also Hume is not working either. Same exact issue.
v
To troubleshoot your no audio output issue, I recommend using the call ID to debug through the Vapi dashboard: 1. Navigate to Logs > Calls in the Vapi dashboard 2. Locate call ID
23fce376-6907-40d9-9553-20d394b9ef14
3. Check for any error messages related to TTS If you don't find helpful information, contact Vapi support at support@vapi.ai with this call ID, the timestamp, and details about the expected vs. actual response. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1339467226381684789) - [Discord Channel](https://discord.com/channels/1211482211119796234/1333747605628391434) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336989548357353524)
To troubleshoot your no audio output issue, I recommend using the call ID to debug through the Vapi dashboard: 1. Navigate to Logs > Calls in the Vapi dashboard 2. Locate call ID
23fce376-6907-40d9-9553-20d394b9ef14
3. Check for any error messages related to TTS If you don't find helpful information, contact Vapi support at support@vapi.ai with this call ID, the timestamp, and details about the expected vs. actual response. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1339467226381684789) - [Discord Channel](https://discord.com/channels/1211482211119796234/1333747605628391434) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336989548357353524)
k
Looking into it
It has been shared with the team, and I’ll update you!
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