Call ID:cc2c10f9-4a93-482b-bb98-37271b973361

To fix your technician name issue, check if you're correctly passing the name as a dynamic variable in the webhook response. Ensure your payload structure includes:

json
{
  "variableValues": {
    "name": "TechnicianName" // Replace with actual technician name variable
  }
}

Verify that the variable name matches what your Vapi assistant expects and that it's properly serialized in the API request. Sources: - [Passing the technician's name as a dynamic variable](https://discord.com/channels/1211482211119796234/1335054553250533439) - [Ensuring correct variable passing and configuration](https://discord.com/channels/1211482211119796234/1335230139252080691)

Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!