Using both transferCall tool and squad internal tr...
# support
j
Hi, I have a usecase where the user should be able to transfer between different assistants inside the squad and also transfer to external numbers with transferCall tool for each assistant. However, whenever the transferCall tool is setup, the squad internal transfer fails. May I ask how should I setup the transfer? call-id: 434a80b1-5e73-46c6-98e5-cebb369cfeaa
v
Based on the information I found, there's a known conflict between the
transferCall
tool and squad internal transfers. Try removing the "phone-call-control" server event from your assistant configuration, as this can interfere with Vapi's call transfer functionality:
Copy code
javascript
// Remove this from your assistant configuration
serverEvents: ["phone-call-control"]
This server event allows you to handle call transfers instead of Vapi, which may be causing your squad internal transfers to fail. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1330092161835733013) - [Discord Channel](https://discord.com/channels/1211482211119796234/1335744915698745344) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336644455582928906)
Based on the information I found, there's a known conflict between the
transferCall
tool and squad internal transfers. Try removing the "phone-call-control" server event from your assistant configuration, as this can interfere with Vapi's call transfer functionality:
Copy code
javascript
// Remove this from your assistant configuration
serverEvents: ["phone-call-control"]
This server event allows you to handle call transfers instead of Vapi, which may be causing your squad internal transfers to fail. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1330092161835733013) - [Discord Channel](https://discord.com/channels/1211482211119796234/1335744915698745344) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336644455582928906)
Based on the information I found, there's a known conflict between the
transferCall
tool and squad internal transfers. Try removing the "phone-call-control" server event from your assistant configuration, as this can interfere with Vapi's call transfer functionality:
Copy code
javascript
// Remove this from your assistant configuration
serverEvents: ["phone-call-control"]
This server event allows you to handle call transfers instead of Vapi, which may be causing your squad internal transfers to fail. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1330092161835733013) - [Discord Channel](https://discord.com/channels/1211482211119796234/1335744915698745344) - [Discord Channel](https://discord.com/channels/1211482211119796234/1336644455582928906)
s
Hey! To help track down this issue, could you share: - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!