Hi team! Can't access call logs neither from dashboard or API. Some call IDs for example :

ecf0aff4-9505-4183-8cb9-6264fa0f7841

b330f01e-7a1d-4f35-8a75-34053eff5af2

e90ecf2f-b144-425c-ba4a-046ffc6ff019

Since the issue appears to be with specific call IDs, the most effective solution is to contact Vapi support directly. Please reach out to the support team with: - The specific call IDs you provided - Timestamps of when the calls occurred - Any error messages you received According to the information I found, Vapi support has the necessary tools to investigate call records and system issues that might not be visible to users. Sources: - [Discord message about contacting support](https://discord.com/channels/1211482211119796234/1334280135683084328) - [Discord message about support team access](https://discord.com/channels/1211482211119796234/1335002895736635402)

Hey, really sorry for your experience. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your organization ID.

Hey Shubham, organization ID : 3d6d9d6f-f46c-43b1-8fbd-b0a280d380c8 Sent loom to you in private 🙂

Hey @Omogen, the issue has been fixed by our team. Can you please try again and let me know how it goes for you?

Hi, thanks for your help. Unfortunately it still isn't solved for the calls above + an example new id = 14e2c5c3-5f34-4382-8675-4f45aeded41c

Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .

Hi there, I think I've understood where it came from. I had toggled

HIPAA Enabled

in my org settings and apparently it deactivated the logs. => I thought it was pointless without purchasing the related add-on, isn't it ? It fixed the issue. Sorry about that, you can mark this issue as solved. https://cdn.discordapp.com/attachments/1369708659411783861/1372875191268675624/Screenshot_2025-05-16_at_11.53.45.png?ex=68285d28&is=68270ba8&hm=e74918063681e50afb69ab7c78a8002009f4bba14af24d51904fa411d8354a74&