Phone settings
# supportf
Felix WIlliam
05/09/2025, 9:41 AMIn phone settings, I want to deselect the assistant and have no assistant selected. But after I deselect it, it automatically gets selected again.
v
Vapi Support Bot
05/09/2025, 9:41 AMI understand how frustrating it can be when your phone settings don't behave as expected, especially when trying to deselect the assistant. Unfortunately, I don't have information on why the assistant automatically gets selected again after you try to deselect it. If you have any other details or questions, feel free to share!
Vapi Support Bot
05/09/2025, 9:41 AMI understand how frustrating it can be when your phone settings don't behave as expected, especially when trying to deselect the assistant. Unfortunately, I don't have information on why the assistant automatically gets selected again after you try to deselect it. If you have any other details or questions, feel free to share!
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Felix WIlliam
05/09/2025, 9:46 AMFelix WIlliam
05/09/2025, 9:47 AMWhen I navigate to another page and return to settings, the assistant field is populated by an assistant.
https://cdn.discordapp.com/attachments/1370334767538765854/1370336292466065549/Screenshot_2025-05-09_at_12.45.55.png?ex=681f209f&is=681dcf1f&hm=a502870acfab5907e31134c26f0555a9f250da0d44e7ee3070989b8a7e5c4d3e&
Felix WIlliam
05/09/2025, 9:47 AM@User can you help ?
k
Kings_big💫
05/09/2025, 10:14 AMRemove its assignment from the phone number’s inbound settings to stop it from auto-attaching.
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Felix WIlliam
05/09/2025, 10:17 AMWhen I navigate to another page and return to settings, the assistant field is populated by an assistant.
Felix WIlliam
05/09/2025, 10:19 AM@User Inside https://docs.vapi.ai/api-reference/phone-numbers/update?explorer=true I'm able to set up assistantId through API to be none ? 🤔 How can I do that?
k
Kings_big💫
05/09/2025, 10:41 AMThe assistant field auto-populates because a default assistant is assigned to the phone number; removing it from the number’s inbound settings will stop this behavior.
Kings_big💫
05/09/2025, 10:42 AMBy sending a PATCH request to the phone number endpoint with "assistantId": null, allowing dynamic assignment via your Server URL..
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Felix WIlliam
05/09/2025, 11:02 AMI've tried multiple times to do this on the phone number settings page. When I deselect the assistant and navigate away, then return, it's selected again. Are you referring to different settings?
Felix WIlliam
05/09/2025, 11:05 AMThis approach isn't working. I am doing something wrong here? Is not corect "null" in that field?
https://cdn.discordapp.com/attachments/1370334767538765854/1370355951349010493/Screenshot_2025-05-09_at_13.20.06.png?ex=681f32ee&is=681de16e&hm=396aeb3f2386dcb81dfb9819dfec3e9b5b061390ebcfdf4122d33ead0370fca9&
https://cdn.discordapp.com/attachments/1370334767538765854/1370355951676297266/Screenshot_2025-05-09_at_13.21.35.png?ex=681f32ee&is=681de16e&hm=e97a3a0201df81e831f38c8ac94d9d35f0464c7c05b275f296ba12b5d2512fec&
k
Kings_big💫
05/10/2025, 4:51 PMSetting "assistantId": null in the PATCH request is correct for dynamic assignment via your server URL; just ensure your server is configured to handle the request and respond with the appropriate assistant configuration, and that you include the necessary parameters like url, and timeoutSeconds.