Urgent End Of Call Workflow
# support
j
Hello Vapi team, We’re experiencing a confirmed issue where the
end-of-call-report
webhook is no longer firing for any of our calls, starting on May 3. We’ve confirmed that: - The Assistant is correctly configured with
server.url
and includes
end-of-call-report
in
server.messages
- The phone number points to the correct assistant and version (production) - We’ve removed any problematic headers - The Make.com webhook is working fine (we tested it via Postman and direct trigger) - No Server Interactions show up in recent Call Logs, even though they did before May 3 This seems like a regression after the early-May update. Thanks!
v
Thank you for providing such a detailed overview of the issue and the steps you've already taken to troubleshoot. I understand how important the
end-of-call-report
webhook is for your workflow, especially given the change in behavior since May 3. Your confirmation of the configuration and successful webhook testing is very helpful context. While I don't have additional information to resolve this specific issue right now, your thorough description will be valuable for further investigation.
Thank you for providing such a detailed overview of the issue and the steps you've already taken to troubleshoot. I understand how important the
end-of-call-report
webhook is for your workflow, especially given the change in behavior since May 3. Your confirmation of the configuration and successful webhook testing is very helpful context. While I don't have additional information to resolve this specific issue right now, your thorough description will be valuable for further investigation.
k
Send call id
j
817ed97d-4b2b-4430-9905-59470299efa5
k
Looking into it
j
Yeah?
Bump! Business depending on this
v
logs
🔵 15:24:12:603 Sending End of Call Report... 🔵 15:24:12:603 No serverUrl found for message type: end-of-call-report. Skipping... 🔵 15:24:12:603 Sent End of Call Report You are using a transient assistant, and the server URL is not assigned to it. Because of this, you are not getting the end-of-call report
j
Is there a wayt for me to access these logs?
"server URL is not assigned to it" - but it is?
@User
v
There was an update to serverUrl parameter recently. Please try again and let us know if it works
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