In the image attached above, the actual transcript was: Bot: > Hi Vanshika, nice to meet you. In this first round for the support intern position, we are focused on getting to know you and evaluating your fit with our team. Please introduce yourself and share your past experience in roles similar to this position. Thank you for sharing that. Can you tell me if you have any experience in a customer support or candidate management environment? Vanshika: > See I am Manjia Kapoor. I’m a third-year ECE student. And… However, in the transcript, these appear as separate nodes. We’ve been noticing this issue over the past few days, whereas it was rarely seen before. Could this be related to our recent switch from Deepgram Nova to TalkScriber Whisper as the transcriber? call ID:

c05b23d1-ed77-417d-95b1-cb29d177cb8e

https://cdn.discordapp.com/attachments/1372101600184897628/1372101600608260158/image.png?ex=68258cb2&is=68243b32&hm=be610abe0e479b1e20fcf406b395077ab019d7385ae3499e116c97acac9deeb5&

Switching from Deepgram Nova to TalkScriber Whisper can cause transcript nodes to be split or ordered differently, leading to the "jumbled" effect you've observed. This is a known issue when changing transcribers, as each model may segment speech differently. Suggestion: Try reverting to Deepgram Nova for a test call and compare the transcript structure. This can help confirm if the segmentation issue is due to the new transcriber. Sources: - [Jumbled call transcript causes and transcriber impact](https://discord.com/channels/1211482211119796234/1336366437773738150) - [Impact of switching speech-to-text transcribers](https://discord.com/channels/1211482211119796234/1331353180570914878)

Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

happened in the first two messages itself was expecting

Bot:
Hi Vanshika, nice to meet you. In this first round for the support intern position, we are focused on getting to know you and evaluating your fit with our team. Please introduce yourself and share your past experience in roles similar to this position. Thank you for sharing that. Can you tell me if you have any experience in a customer support or candidate management environment?

Vanshika:
See I am Manjia Kapoor. I’m a third-year ECE student. And…

but instead got

Bot:
Hi Vanshika, nice to meet you. 

Vanshika:
See I am Manjia Kapoor.

Bot 
In this first round for the support intern position, we are focused on getting to know you and evaluating your fit with our team. Please introduce yourself and share your past experience in roles similar to this position. Thank you for sharing that.

Vanshika:
I’m a third-year ECE student. And…

Hey! To help track down this issue, could you share: - The call ID

call ID: c05b23d1-ed77-417d-95b1-cb29d177cb8e

use deepgram as transcriber. It will work properly.