we keep running into this issue for multiple calls. the assistants we create have video enabled, but often the videoRecordingURL is missing. this is required for our product, so the entire call becomes unusable when this is missing also, user is unable to make VAPI call with camera off, so camera is always enabled example call id of where this happened: fa05633d-01f5-4da4-bb26-2862b9343bc6 assistant id: c95eb7b4-f3fb-45f9-8013-6334c238c7df other calls with the same assistant have the videoRecordingURL, but the one above doesn't have it https://cdn.discordapp.com/attachments/1372232507214528572/1372232507881295892/Screenshot_2025-04-29_at_4.50.52_PM.png?ex=6826069c&is=6824b51c&hm=a9dc5f07a02ec0abfcbc8fbd43072e5cb9c13c1f3734eb8a168a5fcec0aee2bf& https://cdn.discordapp.com/attachments/1372232507214528572/1372232508229419018/Screenshot_2025-04-29_at_4.51.02_PM.png?ex=6826069c&is=6824b51c&hm=e786a2caceda6b143beacbed050023c8ef78587edc495ee7f604bd4dc465ac69&

This is a known issue: sometimes the

videoRecordingEnabled

flag is not set to true for specific calls, even if video recording is enabled for the assistant, which results in a missing

videoRecordingURL

. The Vapi team is aware of this inconsistency, but there is no documented fix or workaround yet. As a next step, you can check the

artifact_plan

for each call to confirm if

videoRecordingEnabled

was set to true, and report affected call IDs to Vapi support for further investigation. Source: - [Vapi Discord thread on videoRecordingURL inconsistencies](https://discord.com/channels/1211482211119796234/1340613473381519374)

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

@Shubham Bajaj that info should be in the message above, please let me know if you have any questions

Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .