Hi @Vapi @Vapi Support Bot @Shubham Bajaj , I'm facing a critical issue where the voice assistant repeats user inputs incorrectly by spelling out each letter and punctuation mark twice. This makes confirmations confusing. Please refer to Call ID:

68121fca-9e05-4bd6-9984-f19983da4760

. At

1:40

, I spelled a VM name, and at

2:07

, the agent repeated it inaccurately. From the logs:

Voice input for confirmation: v (vee) b (bee) 2 (two) hyphen (-) v (vee) c (see) 2 (two) 1 (one) hyphen (-) w (double-u) 0 (zero) 1 (one) hyphen (-) e (e) s (s) x (x) 0 (zero) 0 (zero) 8 (eight) dot (.) I (eye) a (ay) s (s) dot (.) e (e) t (t) h (aitch) a (ay) n (en) dot (.) s (s) e (e) r (ar) v (vee) i (eye) c (see) e (e) s (s)

Could you please investigate and suggest a permanent fix as soon as possible—this is critical for correct confirmations.

Thanks for sharing all these details and the Call ID! I checked our available resources and can confirm that this issue—where the voice assistant repeats letters and punctuation incorrectly—has been reported before, but there isn’t enough info on the cause or a fix yet ([source](https://discord.com/channels/1211482211119796234/1344359573473071245)). I’m escalating this to our support team so a human can take a closer look and help you out as soon as possible.

Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .

Hey mate I will be very happy to get on call with you, as i have few other issues to report as well, but waiting for one month to get on call is not feasible for me and my company as we have delivery guidelines to follow for the clients. So, could you please look into the issue and give me some solution for this Thanks

We will investigate this issue and get back to you

thanks

From the logs, the assistant followed directions a little too well: Voice input: for confirmation:. v (vee) b (bee) 2 (two) hyphen (-) v (vee) c (see) 2 (two) 1 (one) hyphen (-) w (double-u) 0 (zero) 1 (one) hyphen (-) e (e) s (s) x (x) 0 (zero) 0 (zero) 8 (eight) dot (.) I (eye) a (ay) s (s) dot (.) e (e) t (t) h (aitch) a (ay) n (en) dot (.) s (s) e (e) r (ar) v (vee) i (eye) c (see) e (e) s (s). Could you please confirm if this is correct? If you rework the prompt to just spell it out normally without attaching it to a comparison (v = vee) then it should work fine. Try it out and let us know how it goes