Critical issue with false silence timeout ending m...
# support
g
For the past few days, I’ve been experiencing an abnormal number of calls ending in silence timeouts, despite not having changed any parameters on my end. I’ve already reached out via email, but so far, the only replies I’ve received were Calendly links that show no available slots in my timezone. Here are a few affected Call IDs for your investigation: 282a3fb0-7e2b-4dd8-8590-774407349ae4 e821d1b0-f9cb-4ced-a200-848153414f85 1295c582-e938-4cdb-8570-1c2f8f0279a9 fc157cf1-5de0-473f-a5db-bf34caa60298 c3485990-3e8b-4d5a-b358-45f7ddf418c6 I would appreciate this issue being resolved without the need for a call.
k
Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
g
I AM STILL FACING THIS ISSUE. IT AFFECTS ALL THE CALLS FOR ONE OF MY NUMBER.
@Vapi Support Bot @Vapi
- It happened regularly in the past few days - I just expect the call to go through…
k
Hey Gary, Thanks for bringing this issue to us. There was an issue on May 14th which has led to failure for these calls. Can you try again and let me know how it goes for you?