Unfortunately, with VAPI AI, I encounter a problem...
# support
i
Unfortunately, with VAPI AI, I encounter a problem: when I create a folder and then use a different browser to log in with the same login credentials, the previously created folder is no longer visible. What’s strange is that multiple people can log in using the same credentials, but only the person who originally created the folder is able to see it. When another person logs in—whether on their laptop or PC—they cannot see the folder. What’s the issue here? Even if I, as the creator of the folder, open a different browser—for example, I use Google Chrome, log in, and create a folder—then switch to another Google Chrome account and log in again, I can’t see the folder I created in the previous session. This seems to be a bug. Please explain how we can fix this issue or let us know by when it will be resolved. As it stands, this makes collaboration as a team impossible if I create a folder and others are unable to access it. Thank you.
k
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .
d
Same here. @Shubham Bajaj you can test on your own. i think the Coder save the information of the folder lokal and not on serverside. [Folder = where you can put the assistens in / sorting them. ]
i
Unfortunately, my English is not very good, so I'd prefer to handle this via text.
k
Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.
i
Has this already been resolved?
k
Hi Ibrahim, Could you please share a quick screen recording that walks us through the issue you’re facing? Having a video will make it much easier for us to fully understand what’s happening and provide you with the right solution. Thank you for your help and cooperation, and we'll be ready to assist as soon as we receive it.
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