Vapie Voice Ethan is gone
# supports
Sean
05/18/2025, 8:04 PMyour home page doesnt work either and it uses this voice for the demo
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Shubham Bajaj
05/18/2025, 8:07 PM@Sean can you share the steps to reproduce your issue?
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Sean
05/18/2025, 8:32 PMI had ethan selected and now when i look he is no longer there
https://cdn.discordapp.com/attachments/1373753079458955424/1373760278000566302/image.png?ex=682b9575&is=682a43f5&hm=40f99da4c2532d70965fbeaa506a8d5a9fc38e52eaab93c853803495a2c74777&
Sean
05/18/2025, 8:33 PMThen when I would call prior with the old voice i would get this call.in-progress.error-vapifault-cartesia-voice-failed
Sean
05/18/2025, 8:34 PMlooks like your homepage works again https://vapi.ai/
Sean
05/18/2025, 8:34 PMwhat voice is this? Ethan right
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Praveen
05/19/2025, 12:41 PMIt is fixed, can you try again?
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Sean
05/19/2025, 1:50 PMyep!
Sean
05/19/2025, 1:52 PMSean
05/19/2025, 1:52 PMCan you help
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Praveen
05/20/2025, 3:33 AMHey Sean, can you try again? I can see the Elliot voice inside the dashboard, and use it as well.
https://cdn.discordapp.com/attachments/1373753079458955424/1374228609316946030/image.png?ex=682d49a0&is=682bf820&hm=4f52dbed71dc7fb0889dc7fd3ef9df8786c8abff79d83d5cbc16dd502b57baaa&
Sean
05/23/2025, 5:29 PMI need help adding credits
Sean
05/23/2025, 5:29 PMtried two credit cards now
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Vapi Support Bot
05/23/2025, 5:31 PMTo resolve the "Invalid payment details" error when adding credits, visit the [billing page](https://dashboard.vapi.ai/org/billing/credits), review your payment information, and ensure all details are correct before submitting your purchase. If the error persists, try updating your card or using a different payment method.
If you still encounter issues, you may need to contact Vapi support for further assistance.
Source:
- [Changelog November 30, 2024 Credits Purchase Option](https://docs.vapi.ai/changelog/2024/11/30)
Vapi Support Bot
05/23/2025, 5:31 PMIf you've tried multiple credit cards and still see "Invalid payment details" when adding credits, the best next step is to contact Vapi support directly at [support@vapi.ai](support@vapi.ai) for assistance. You can also join their [Discord community](https://discord.com/invite/pUFNcf2WmH) for real-time help in the #support channel. This will ensure your payment issue is addressed promptly and securely.
Sources:
- [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)
- [Vapi Support Options](https://docs.vapi.ai/support)
Vapi Support Bot
05/23/2025, 5:31 PMIf you're still seeing "Invalid payment details" after trying multiple credit cards, the best next step is to contact Vapi support directly for assistance.
You can email them at [support@vapi.ai](support@vapi.ai) or join their [Discord community](https://discord.com/invite/pUFNcf2WmH) for real-time help.
This will ensure your payment issue is reviewed and resolved as quickly as possible.
Sources:
- [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)
- [Vapi Support](https://docs.vapi.ai/support)
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Praveen
05/24/2025, 12:26 PMCould you try again in 24 hours? This error message is coming from Stripe, and it usually resolves itself after that time.