Assistants doesn't work
# supportm
Mergen
05/18/2025, 7:46 PMHi there! Does anyone has a similar problem? Assistant doesn't work at all. I've created a new one too—call failed from the first second.
I do have Vapi free minutes, should be some tech issue. Please help. Thank you!
s
Sean
05/18/2025, 8:05 PMWhich voice are you using? I see ethan no longer works and its the default vapi voice
m
Mergen
05/18/2025, 8:05 PMone sec
Mergen
05/18/2025, 8:09 PMI use Elliot
Mergen
05/18/2025, 8:27 PMupdate: the assistant started working, but google sheet tool doesn't link again
k
Kings_big💫
05/19/2025, 9:36 AMCheck the endedReason in the call logs, ensure the assistant is properly configured and linked to a valid phone number
Kings_big💫
05/19/2025, 9:38 AMReconnect the integration in the dashboard, verify the spreadsheet ID and range, reattach the tool to your assistant, and ensure authorization hasn’t expired.