“We’re using POST /phone-number to provision numbers. Why are no number values being returned in the create or lookup response? Do we need special org settings or permissions to get real numbers assigned?”

Ensure you’re using a supported provider like "vapi", not "byo-phone-number", and verify your org has the required permissions for number provisioning.

How do I get the required permissions for number provisioning? It seems like I'm getting vapi data returned, but I'm not able to get a number to generate

Contact @Shubham Bajaj

Hey, really sorry for your experiencel. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your organization ID.

Hi I'm having a similar issue. It shows as "Untitled Phone Number" in the UI. https://cdn.discordapp.com/attachments/1374212247794094090/1378891695516684369/Screenshot_2025-06-01_202054.png?ex=683e4076&is=683ceef6&hm=9356b2f01186608a39ebea546672dae587573776a31477daa1326e47d919cb4f&

Hey, can you also record a Loom video and send it to me so I can take a look? Do not forgot to share your phone number ID.