why is "Kylie" Vapi voice not supported in API?
# supporti
isaiahbuilds
05/20/2025, 2:42 AMwhen i try to use Kylie, (available in the user interface) in the api, I get an error message:
voices.voiceId must be one of the following values: Elliot, Rohan, Lily, Savannah, Hana, Neha, Cole, Harry, Paige, Spencer\
v
Vapi Support Bot
05/20/2025, 2:43 AMThe "Kylie" voice was recently announced as a new Vapi voice, but it appears the API has not yet been updated to accept "Kylie" as a valid
voiceIdi
isaiahbuilds
05/20/2025, 2:47 AMKylie was working recently just fine. I have her set as a backup voice, and now all calls that have her set as a backup voice are failing, because of that error.
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A Igor
05/20/2025, 11:35 AMwow, then what's the sense in adding backup voice, if in case it fails - it will crash even the main and functioning one?
We've been using Kylie too and got a ton of failed calls yesterday too.
plz fix this @Vapi Support Bot
v
Vapi Support Bot
05/20/2025, 11:37 AMIt appears the "Kylie" voice is currently not supported in the API, even though it was recently announced and may have worked previously. This could be due to a temporary issue or a change not yet reflected in the documentation. I recommend reaching out to [Vapi support](support@vapi.ai) and monitoring the [changelog](https://docs.vapi.ai/changelog/2025/5/14) for updates on when "Kylie" will be available again in the API.
Sources:
- [Vapi Changelog May 14, 2025](https://docs.vapi.ai/changelog/2025/5/14)
- [Vapi Voices Documentation](https://docs.vapi.ai/providers/voice/vapi-voices)
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Aditya
05/20/2025, 7:40 PMcan you send call_id pls? Also, sorry we are migrating our PVC provider which is causing this issue.
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isaiahbuilds
05/21/2025, 4:38 PMya, its wild that a backup voice would cause the call to fail when its not being used. bad set up.
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Shubham Bajaj
05/22/2025, 4:57 AM@isaiahbuilds can you share the call_ids please. We will check on our side why their are not working as expected.