Hi VAPI Team! 👋 We had previously received the 1000 minutes grant. However, today I noticed that my available minutes suddenly disappeared even though I haven’t used them all. Could someone please help me check what might’ve happened? I’d really appreciate a quick response as I’m mid-development and hoping to keep momentum. Here is my org id: e211fa7a-9faf-4776-9db7-8aad0342d0cf Thanks in advance!

Sorry to hear about your missing minutes! For account-specific issues like this, please email Vapi support at [support@vapi.ai](support@vapi.ai) with your org ID and a description of the problem. This will ensure the team can investigate and resolve your issue quickly. You can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) for real-time assistance if needed. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

We provide 10$ credits now for new users..

i see - did that change in the last few days? becuase i had 1000 mins and it changed suddenly without notice

I'll forward your complaint to the executives

thanks

This happened to me too without any warning!!

Hey Raj and Billie. We have stopped the VAPI Free Minutes Plan, and now instead of 1000 minutes per month, you guys will be getting $10 credits when you sign up for the first time on the VAPI platform. I really apologize for the unexpected behavior. Let me know if you require further help or have more clarifications with regards to this.

Got it, thanks for letting me know

The VAPI Free Minutes Plan (1000 minutes/month) has been discontinued and replaced with a $10 credit for new users upon signup. If you have questions about your account or need further clarification, please email Vapi support at [support@vapi.ai](support@vapi.ai) with your org ID and a description of your issue. For real-time help, you can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH). For more details, see the [Vapi Support Documentation](https://docs.vapi.ai/support). Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue