Since few days getting this issue. AI randomly stops providing post call analysis. Call IDs post call analysis not working :- 43ee1001-975d-4983-93f7-3022067cd80d 14d5960d-4348-4484-8f26-8cc4ef7aba59 d94ee175-4c2e-4df9-b3c9-7d31f7b69fcd Call Ids post call analysis working 1499ee51-d90f-498c-a5b2-e634efa51c7f f14ed314-677e-4f2d-9ec3-df9aa5985771 d3690873-18f0-406b-aa4a-d0668f77ec5c Never occured before but in evaluation it is asking for call transcript I think its llm issue that evaluates https://cdn.discordapp.com/attachments/1375154011015086102/1375154011447103560/image.png?ex=6830a779&is=682f55f9&hm=149e888ce457834312bbbdba5d1b24daf73cb8338ece60092242344bc88271ff& https://cdn.discordapp.com/attachments/1375154011015086102/1375154011740569630/image.png?ex=6830a779&is=682f55f9&hm=ed3ab2a811e33c6d9a84cdb56ac91cf8835fea7d5bf21899185a29c0b79a4d84&

It appears that post call analysis is failing because the call transcript is missing for certain calls, which prevents the AI from generating analysis results. As a next step, I recommend contacting Vapi support and providing the affected call IDs, along with screenshots and a description of the issue. This will help the support team investigate backend logs and determine why transcripts are not being generated or attached for those calls. Source: - [Call analysis documentation](https://docs.vapi.ai/assistants/call-analysis)

already shared everything

To help track down this issue, could you share one or two: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Hey Parth, a gentle reminder to continue this thread.

Hello @Kings_big💫 @Shubham Bajaj Till May 21, 2025, 12:25 it was working fine but after May 21, 2025, 15:57 post call analysis stopped working I have provided two screenshot first it used to provide data analysis and evaluation pass or fail but now instead it ask for call transcript and not generating data analysis as well. https://cdn.discordapp.com/attachments/1375154011015086102/1375533997458985032/image.png?ex=6832095d&is=6830b7dd&hm=590476634c7f3337d399c1d2b1424d757d3a9395b31b363bfb93f6decbff5b82& https://cdn.discordapp.com/attachments/1375154011015086102/1375533997748260874/image.png?ex=6832095d&is=6830b7dd&hm=a7301926b0d88c11e51212ca8bb6c8863a34fa3d064252e5a9028591e0328406&

The most actionable next step is to contact Vapi support with your affected call IDs and screenshots, as missing call transcripts prevent post call analysis from working. This will allow the support team to investigate backend logs and determine why transcripts are not being generated or attached for those calls. You can reach support at [support@vapi.ai](support@vapi.ai) or through the [Vapi support portal](https://docs.vapi.ai/support). Reference: [Vapi Call Analysis Documentation](https://docs.vapi.ai/assistants/call-analysis) Sources: - [Vapi Call Analysis Documentation](https://docs.vapi.ai/assistants/call-analysis) - [Vapi Support](https://docs.vapi.ai/support)

Looking into it

It’s clear that the post call analysis feature was working as expected until May 21, 2025, and then stopped providing results due to missing call transcripts. The system relies on these transcripts to generate pass/fail outcomes and customer details, so when they’re unavailable, analysis can’t be performed. The issue has been acknowledged and is being looked into, but there’s no new update or workaround available at this time. If anything changes or more information becomes available, it will likely be shared in this thread.

any update @Kings_big💫 and @Shubham Bajaj Its an big issue for me as well many users

I'm sorry to hear that the issue with post call analysis has come up again. I understand how important this feature is for you and other users. If there's anything else you'd like to share about what's happening now, please let me know—I'm here to help however I can.

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue