All of my voices are not responding back after my first message. Here is the call id of one of them. (51ed61b1-a84b-4975-809b-211ae1fc9860) Very urgent so please if someone could help

I'm seeing the same. Have you reported an outage in the outage channel?

Action: Please report this urgent issue—including your call ID—to Vapi support at [support@vapi.ai](support@vapi.ai) and check the [Vapi status page](https://status.vapi.ai/) for any ongoing incidents. If you haven't already, post in the outage or support channel on the Vapi Discord for real-time updates. This will help ensure the issue is escalated quickly. Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Vapi Status Page](https://status.vapi.ai/) - [Vapi Discord Community](https://discord.com/invite/pUFNcf2WmH) - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)

Can you send more ids

7b1d8d9a-377b-4c40-8fe0-8c48c114d043

To help support investigate your urgent issue, could you please provide a few more recent call IDs where the voices did not respond? This will assist the team in identifying any patterns or systemic problems more quickly. If you haven't already, please also report the issue (with call IDs) to [support@vapi.ai](support@vapi.ai) and check the [Vapi status page](https://status.vapi.ai/) for updates. Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Vapi Status Page](https://status.vapi.ai/) - [Vapi Discord Community](https://discord.com/invite/pUFNcf2WmH)

c8249562-a173-450a-96e3-016e6da40e81

Looking into it

7d7b00e2-62d5-4da3-a0ee-b3faf40e5f5a

Thank you for sharing your call ID and highlighting the urgency. It looks like others are experiencing the same issue, and the team is currently gathering more call IDs to help investigate and identify any patterns. If you have additional recent call IDs where the voices did not respond, sharing those can help speed up the investigation. Your input is valuable in resolving this as quickly as possible.

I: 70c5bf77-c7b1-486f-b9d8-d09e9d337d32

Action Required: Please email your recent call IDs (including 51ed61b1-a84b-4975-809b-211ae1fc9860 and any others affected) to [support@vapi.ai](support@vapi.ai) for urgent investigation. Also, check the [Vapi status page](https://status.vapi.ai/) for any ongoing incidents and post in the #support or outage channel on the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH) for real-time updates. This will help the support team escalate and resolve your issue as quickly as possible. Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Vapi Status Page](https://status.vapi.ai/) - [Vapi Discord Community](https://discord.com/invite/pUFNcf2WmH) Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Vapi Status Page](https://status.vapi.ai/) - [Vapi Discord Community](https://discord.com/invite/pUFNcf2WmH)

Here you go sorry for the late reply

Thank you for sharing the additional call ID. The team is actively investigating the voice response issue, and your input is helping them identify and address the problem as quickly as possible. Your collaboration is greatly appreciated!

Got it

Glad to hear! If you need anything else, just let me know.

Can you share playth complete voice id

To use a PlayHT voice in Vapi, you need your unique PlayHT voice ID. After syncing your PlayHT account in the Vapi dashboard, you can find your voice ID in the Voice Library. Here’s how you set it in your assistant configuration:

json
{
  "voice": {
    "provider": "playht",
    "voiceId": "your-playht-voice-id"
  }
}

Replace

"your-playht-voice-id"

with the actual ID from your synced voices. For detailed steps, see the [Vapi PlayHT integration guide](https://docs.vapi.ai/customization/custom-voices/playht). Sources: - [Set up a custom PlayHT voice in Vapi](https://docs.vapi.ai/customization/custom-voices/playht) - [Custom voices configuration](https://docs.vapi.ai/customization/custom-voices/custom-voice)