Assistants are responding very slowly, or not at a...
# support
m
Call ids: 67458215-0348-4350-8736-b534d633bb80 18090c0b-e435-43c1-a15b-40444db82993
There are other calls as well, those were the first two I could gather
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
v
Thank you for sharing those call IDs and letting us know about the slow or unresponsive assistant behavior. If you’re able to provide a bit more detail—like the exact time these issues happened, what you expected to happen, and what actually occurred—it would really help us look into this further. Your input is valuable for tracking down what might be going on!
m
The call ids are in the description
v
Thank you for providing the call IDs and clarifying your expectations about when the bot should respond. Your detailed input is really helpful for understanding the situation. If there’s anything else you notice or any additional details you’d like to share, feel free to let us know!
m
I would expect the bot to respond after the caller spoke for the first time
v
It was coming from 11labs. There was an outage on their end