Very high call cost
# support
k
Very High Cost after recent update. Call ID: 1a33e554-c15b-4ccb-a42c-2f8401e24179 In the cost breakdown for the above call id: the llm cost is shown as $0.6 per minute. Whcih is much higher for the LLM i have selected. Total call cost was $0.72 dollars for a 1 minute and 11 seconds call. These high call costs are there for all my calls. However, I have another vapi bot in another account, and in that case, the call cost is very low: Call ID: 4e236bad-5335-49df-9421-3414501cd4d5 Cost was just $ 0.25 for a 4minutes and 21 second call. Needless to say that the bot configuration in both the accounts is the same. @User Please let me know why this might be happening
@User
k
Hey Karan, it looks like your prompt size is quite large, which is why your costs are increasing. Try reducing your prompt to around 2k-3k tokens, and that should help with the issue.
k
But the prompt size is same in both the bots. If i try to add a file in knowledge base, it does not take information fromt that file, so I have to copy and paste the information from knowledge base also into the prompt
k
That's why it is increasing the cost. Will suggest you to go through custom-kb flow which will solve this issue.