Disconnected Call
# supportr
Ravi
05/24/2025, 5:40 AMWhat happens if a call is interrupted during a conversation? Does the AI agent call the caller back automatically to resume the conversation? Or if the caller calls again, can the agent remember the previous conversation and continue from where it left off?
v
Vapi Support Bot
05/24/2025, 5:41 AMVapi does not automatically call the user back after a disconnected call.
However, you can enable the agent to remember and resume previous conversations if the caller calls again. To do this, save the conversation summary and caller's number at the end of each call, and when the same caller returns, load this context for the assistant:
Copy code
json
{
"assistant": {
"model": {
"messages": [
{
"role": "system",
"content": "You're a technical support assistant. Here's where we left off: ..."
}
]
}
}
}k
Kings_big💫
05/24/2025, 6:21 AMVapi does not automatically call back but can be configured to store conversation context so when the caller calls again, the agent can remember and continue from where it left off..
v
Vapi Support Bot
05/24/2025, 6:21 AMI'm sorry, but I don't have any information available about how the AI agent handles interrupted calls, whether it calls the user back automatically, or if it can remember and continue the conversation if the caller calls again. If you have any other questions, feel free to ask!
r
Ravi
05/24/2025, 6:39 AMHow can we do it? Do you have any example or guide to share?
v
Vapi Support Bot
05/24/2025, 6:40 AMTo enable Vapi to resume conversations after a disconnected call, save the conversation summary and caller's number at the end of each call. When the caller returns, load this context for the assistant using a system message like:
Copy code
json
{
"assistant": {
"model": {
"messages": [
{
"role": "system",
"content": "You're a technical support assistant. Here's where we left off: [insert previous summary here]"
}
]
}
}
}r
Ravi
05/24/2025, 6:40 AMThere is something unique in the call so that the agent can recognize that this was the previous call that was disconnected
Ravi
05/24/2025, 6:41 AMok got it.
Ravi
05/24/2025, 6:41 AMThank you
v
Vapi Support Bot
05/24/2025, 6:41 AMI don't have any specific information available about how Vapi uniquely identifies calls or how the agent can recognize that a new call is a continuation of a previously disconnected one. If you have any other questions, feel free to ask!
Vapi Support Bot
05/24/2025, 6:42 AMYes, the agent recognizes returning callers by their phone number.
To resume a previous conversation, save the caller's number and conversation summary at the end of each call. When the same number calls again, retrieve the summary and pass it to the assistant as context:
Copy code
json
{
"assistant": {
"model": {
"messages": [
{
"role": "system",
"content": "You're a technical support assistant. Here's where we left off: [insert previous summary here]"
}
]
}
}
}Vapi Support Bot
05/24/2025, 6:42 AMYes, the agent recognizes returning callers using the phone number as a unique identifier.
When a call ends, save the conversation summary and the caller's number. On the next call from the same number, retrieve the summary and pass it to the assistant like this:
Copy code
json
{
"assistant": {
"model": {
"messages": [
{
"role": "system",
"content": "You're a technical support assistant. Here's where we left off: [insert previous summary here]"
}
]
}
}
}Vapi Support Bot
05/24/2025, 6:42 AMTo recognize and resume a previous conversation, use the caller's phone number as the unique identifier.
At the end of each call, save the phone number and conversation summary. When the same number calls again, retrieve the summary and include it in the assistant's system prompt:
Copy code
json
{
"assistant": {
"model": {
"messages": [
{
"role": "system",
"content": "You're a technical support assistant. Here's where we left off: [insert previous summary here]"
}
]
}
}
}