timmmmmo
05/24/2025, 4:54 PMAI: Thank you for calling Wellness Partners. This is Riley, your scheduling assistant. How may I help you today?
User: <empty>
AI: It seems like I didn’t catch that—how can I assist you with scheduling today? Are you looking to book, reschedule, or cancel an appointment?
User: <empty>
AI: I'd be happy to help you with scheduling. Let me get some information from you so we can find the right appointment. What type of appointment are you looking to schedule today?
Praveen Nair
05/24/2025, 10:31 PMLucas van Staden
05/25/2025, 10:43 AMAI: Hi , you have reached Sea Breeze Physio. I'm Todd, an AI assistant. \n Please note that this call is recorded for training and quality purposes. I could not match your phone number to a client record. How can I help you today? How can I assist you today?
User: <empty>
AI: How can I help you today? If you’d like to check or book an appointment, I’ll just need your first name and date of birth to confirm your identity.
User: <empty>
AI: To assist you further, could you please tell me your first name and date of birth? This helps me find your record and make sure I’m looking at the right details for appointments or bookings.
User: <empty>
AI: To get started, may I please have your first name and date of birth? This will help me locate your record and assist you with your request.
User: <empty>
Test Suite ID: 1beb3925-0f58-4ce3-837d-d11b36439082timmmmmo
05/25/2025, 2:58 PMVapi Support Bot
05/25/2025, 2:59 PMmarkdown
1. Simulate a customer trying to schedule an appointment with urgency.
2. Begin by stating: "Hi, I'd like to book an appointment for next Monday at 3 PM."
3. If unavailable, ask: "What other times are available?"
If the script is empty or missing, user responses will show as <empty>
. Double-check your test case setup and re-run the test after updating the script.
[See example in the documentation](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
Sources:
- [Test Suites Example 3: Appointment Scheduling](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
- [Test Suites Step 4: Configure Each Test Case](https://docs.vapi.ai/test/test-suites#step-4-configure-each-test-case)christian
05/25/2025, 4:30 PMVapi Support Bot
05/25/2025, 4:32 PMmarkdown
1. Simulate a customer trying to schedule an appointment with urgency.
2. Begin by stating: "Hi, I'd like to book an appointment for next Monday at 3 PM."
3. If unavailable, ask: "What other times are available?"
If your script is already set up like this and user responses are still <empty>
, it may be a platform issue—please contact Vapi support with your test IDs for further help.
[See example in the documentation](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
Sources:
- [Test Suites Example 3: Appointment Scheduling](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
- [Test Suites Step 4: Configure Each Test Case](https://docs.vapi.ai/test/test-suites#step-4-configure-each-test-case)Vapi Support Bot
05/25/2025, 4:32 PM<empty>
user responses, this may indicate a platform issue not covered in the documentation. The only documented cause for <empty>
responses is a missing or empty script, so if your configuration matches the example below and the problem persists, please contact Vapi support with your test suite and test IDs for further investigation.
markdown
1. Simulate a customer trying to schedule an appointment with urgency.
2. Begin by stating: "Hi, I'd like to book an appointment for next Monday at 3 PM."
3. If unavailable, ask: "What other times are available?"
Action: Email [support@vapi.ai](support@vapi.ai) or post in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) with your test details, as this may require back-end attention.
Sources:
- [Test Suites Example 3: Appointment Scheduling](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
- [Test Suites Step 4: Configure Each Test Case](https://docs.vapi.ai/test/test-suites#step-4-configure-each-test-case)
- [Vapi Support](https://docs.vapi.ai/support)Vapi Support Bot
05/25/2025, 4:35 PMchristian
05/25/2025, 4:36 PMVapi Support Bot
05/25/2025, 4:37 PM<empty>
user responses, this likely indicates a platform issue.
Next step:
Email [support@vapi.ai](support@vapi.ai) or post in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) with your test suite and test IDs for further investigation.
This is the only recommended action if your configuration matches the documentation and the issue persists.
[See documentation example](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
Sources:
- [Test Suites Example 3: Appointment Scheduling](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
- [Test Suites Step 4: Configure Each Test Case](https://docs.vapi.ai/test/test-suites#step-4-configure-each-test-case)
- [Vapi Support](https://docs.vapi.ai/support)Praveen Nair
05/26/2025, 9:47 AMfede_wirgaz
05/27/2025, 3:02 PMVapi Support Bot
05/27/2025, 3:03 PM<empty>
user responses, this is a known platform issue.
The recommended action is to email [support@vapi.ai](support@vapi.ai) or post in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) with your test suite and test IDs for further investigation.
Vapi is currently reworking the chat API, with a fix expected in 1.5–2 weeks.
[See documentation example](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
Sources:
- [Test Suites Example 3: Appointment Scheduling](https://docs.vapi.ai/test/test-suites#example-3-appointment-scheduling)
- [Test Suites Step 4: Configure Each Test Case](https://docs.vapi.ai/test/test-suites#step-4-configure-each-test-case)
- [Vapi Support](https://docs.vapi.ai/support)Shubham Bajaj
05/28/2025, 11:41 AM